Desktop Softphone Release Notes
What changed in each release of the desktop softphone for Windows and macOS. The app versions separately from the server — for the server, see the server release notes. Download the current build on the download page.
1.0.2: August 31, 2026 Windows & macOS
Two fixes for the Call Intelligence tab. No new features; upgrade at your convenience.
- The card always belongs to the call you selected. Selecting one call and then quickly another could leave the first call’s summary and transcript displayed under the second call’s selection, if the first reply arrived late. A late reply for a call you have moved away from is now discarded.
- Call times are shown in your local time. The recent-calls list displayed server times as if they were local, so every call appeared shifted by your UTC offset, and calls made in the evening could show under the wrong day. Times now match your clock.
Both platforms are on 1.0.2. The macOS build followed on 1 September 2026 and carries the same two fixes.
1.0.1: August 29, 2026 Windows & macOS
Call Intelligence comes to the desktop app. Until now the softphone was a pure SIP client — it could place and take calls, but it had no way to ask the server anything, so none of your AI features reached it. This release gives it one, and it is built so that nothing it adds can affect calling.
- Call Intelligence. A new tab lists your own recent calls. Select one and you get the AI summary, sentiment, key points, follow-ups and the transcript. Deliberately not QA scores or compliance findings — those are supervisory records about an agent rather than notes for the person who made the call, and the route the app reads does not return them.
- Your own calls, and only your own. The app signs in as your extension and reads a route that can only ever return a call already in your own history. It does not use the general AI route, which requires the recordings permission precisely so that one softphone password cannot read every recording on the system.
- Calling is untouched. Registration never consults the API, so an API that is down, misconfigured or unreachable changes nothing about making and receiving calls. Nothing polls in the background either — the app only asks the server when you open the tab, so it is never talking to the network behind a call in progress.
- Crashes now leave a trace. The app previously caught only faults on the
interface thread — but the SIP library raises its callbacks off that thread, and so
does the incoming-call watchdog, so the two places most likely to fail were the two that
were not covered. The app could disappear mid-call with nothing written down, which made
“it just closed” reports impossible to act on. Background faults are now caught
and recorded to
softphone.logbeside the settings file. No dialog is shown: an error you did not cause should not interrupt a call. - Results that are not ready say so. The AI lands a few seconds after hangup. Open a call before then and the panel tells you it is still working, rather than showing an empty card. Transcripts are withheld briefly while redaction runs, so a spoken card number is not shown before it has been removed.
- Nothing new is written to disk. The access token the app uses is held in memory for the session only. If your server is reached over plain HTTP the panel says so, because on a stock install there is no TLS.
- New app icon on Windows, matching the one the Mac app already used.
Apple Silicon and Intel are separate downloads — take the one matching your Mac. The macOS builds are not code-signed or notarized, so on first launch Gatekeeper will say the developer cannot be verified: right-click the app, choose Open, and confirm. macOS remembers the choice.
1.0.0: July 20, 2026
First release of the desktop softphone: registration against your NeuraPBX server, placing and receiving calls, hold and transfer, DTMF, call history, contacts and busy-lamp presence. Windows ships as a self-contained installer that needs no separate .NET runtime. The macOS build followed on 6 August 2026, for both Apple Silicon and Intel.
Dates use the release build date. The desktop softphone and the NeuraPBX server carry independent version numbers — softphone 1.0.1 is unrelated to server 1.0.1. Windows and macOS also ship independently, so the two platforms can sit at different versions.